2xx's Privacy Policy — Your Data Is Our Responsibility

2xx (www.2xx.bio) is a trusted online gaming platform providing safe and entertaining gaming services for users in Bangladesh. This Privacy Policy explains how 2xx collects, uses, and protects your personal information.

By using our platform, you are agreeing to this Privacy Policy. We understand how valuable your personal information is, and we handle it with the utmost care. This Privacy Policy applies whenever you use the 2xx app or website.

If you have any questions after reading this Privacy Policy, feel free to reach out to our support team. We are always here to help.

2xx collects only the information needed to deliver the best service to you. We do not collect anything beyond what is necessary. Below is a breakdown of the information we may collect:

We collect information you voluntarily provide at the time of registration. Additionally, certain technical data is collected automatically while you use the platform.

2xx uses your information only for specific, legitimate purposes. We never misuse your data. The main reasons we use your information are:

• Account management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Financial details are used to securely process deposits and withdrawals.
• Customer Support: To assist you with any issues and answer your questions.
• Security Assurance: To detect and prevent fraudulent activity.
• Responsible Gaming: Monitoring your gaming activity to help identify and prevent potential issues.
• Legal compliance: To meet the requirements of regulatory authorities.
• Service Improvement: For platform analytics and improvements to enhance your experience.

2xx does not generally share your personal information with anyone. However, in certain limited circumstances, some information may be shared:

• Payment Processor: Only the information required to process transactions is shared with mobile banking partners such as Mobile Banking, Nagad, and Rocket.
• Legal obligations: Information may be disclosed in accordance with a court order or government directive.
• Security Investigation: To assist in the investigation of fraudulent or criminal activity.
• Technology Service Provider: With trusted partners for server hosting or technology services — all of whom adhere to the same strict privacy standards we follow.

We have written agreements with all third parties we share data with, and they are permitted to use your information only for the specified purposes.

2xx uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.

• Essential cookies: These are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Functional Cookies: To remember your preferences and settings — such as your language preference.
• Analytics Cookies: To understand which parts of the platform are used most, so we can improve our services.

You can block or delete many types of cookies through your browser settings. Please note, however, that disabling essential cookies may cause certain platform features to not function properly.

2xx employs industry-leading technology and practices to keep your information secure. Our security framework operates on multiple layers:

• Encryption: All sensitive data is stored with AES-256 encryption. Data in transit is secured using the TLS 1.3 protocol.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Restricted Access: Only authorized personnel have access to your data, and they are bound by strict confidentiality agreements.
• Two-Factor Verification: Two-factor authentication (2FA) is available to secure access to your account.

We retain your information only for as long as necessary. Data that is no longer needed is deleted after a set period.

• Active Account: All information is retained for as long as the account remains active.
• After account closure: Certain information may be retained for up to 5 years in accordance with legal obligations.
• Transaction Records: Financial transaction data is retained for a defined period in accordance with regulatory requirements.
• KYC documents: Identity verification documents may be retained for up to 2 years after account closure.

2xx believes you should have complete control over your own information. To that end, we provide you with the following rights:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

2xx is strictly for users aged 18 and above. We do not knowingly collect information from minors. Our registration process includes an age verification step.

If we become aware that a minor has inadvertently created an account, that account will be immediately closed and all collected data will be deleted. If you believe a minor is using our platform, please notify our support team.

2xx reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you via your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.

You can check the "Last Updated" date at the top of this page to see the most recent changes. We recommend revisiting this page from time to time.

For any questions or concerns about our Privacy Policy, please reach out to our support team. We are always here for you and committed to protecting your privacy.